Effective Date: 09/03/2025
1. Overview
At Smatec, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the terms below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as received.
- The return request must be made within 2 days from the delivery date.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items, such as customized products, perishable goods, and final sale items, are non-returnable.
3. Return Process
To initiate a return, follow these steps:
- Contact our customer support at info.smatec.ng@gmail.com with your order details.
- Our team will review your request and provide return shipping instructions.
- Pack the item securely and ship it back to the designated return address.
- Once received and inspected, we will process your refund or exchange.
4. Refund Policy
- Approved refunds will be issued to the original payment method within 14 business days.
- Shipping fees are non-refundable.
- If the returned item is damaged or not in its original condition, a partial refund may be issued.
5. Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, please contact us within 3 days of receiving your order.
6. Return Shipping Costs
- If the return is due to our error (wrong item, defective product), we will cover the return shipping costs.
- If the return is due to a change of mind or customer error, the buyer is responsible for return shipping fees.
7. Cancellations
Orders can be canceled before they are shipped. If your order has already been dispatched, you will need to follow the return process.
8. Contact Us
For any questions regarding our Returns & Refunds Policy, please reach out to us at: info.smatec.ng@gmail.com
21b psychiatric road, Rumuigbo, Port Harcourt, rivers state, Nigeria.